Refund policy
Returns
We accept returns on unopened and unused products only.
To be eligible for a return:
- Products must remain sealed and in their original condition
- Return requests must be made within 14 days of delivery
- Proof of purchase must be provided
Returned items that have been opened, used, or damaged after delivery will not be eligible for a refund.
Damaged, Faulty, or Incorrect Orders
If you receive:
- A damaged item
- A faulty product
- An incorrect order
Please contact us within 48 hours of delivery.
To process your claim, we require:
- Your order number
- Clear photographic evidence of the issue
- Proof of purchase
Once reviewed and approved, we may offer:
- A replacement
- Store credit
- A refund where appropriate
Non-Refundable Items
We do not accept refunds or returns for:
- Opened products
- Used products
- Incorrect storage after delivery
- Orders placed incorrectly by the customer
Return Shipping
Customers are responsible for return shipping costs unless the item received was faulty, damaged, or incorrect.
We recommend using a tracked shipping service when returning items.
Refund Processing
Approved refunds will be processed back to the original payment method within a reasonable timeframe after inspection of returned goods.